Crédit Agricole Italia App
- Problem
- An outdated app, constrained by legacy technology and a low rating, needed to become a central channel for banking, customer relationships and digital sales.
- My role
- Product Designer since the 2019 redesign. I design UX/UI, test solutions with customers, and support releases and feedback collection. Today, I work with managers to shape the roadmap and product priorities.
- Outcome
-
2.8 → 4.6★
app store rating
App store rating from 2.8 to 4.6★. The main touchpoint with the bank and driver of digital sales. A single hub for payments, lending, insurance and investments, with 9 in 10 operations carried out in the app.
The main touchpoint with the bank and driver of digital sales. A single hub for payments, lending, insurance and investments, with 9 in 10 operations carried out in the app.