Private case study
Corporate Banking Redesign
Design of the internet banking platform for businesses, creating a new evolved experience co-created with customers.
A high-complexity redesign
Starting point
Corporate customers were spread across two independent legacy platforms, created over time to answer different needs without a coherent design.
The interfaces were inconsistent and supported complex workflows such as bulk payments, delegations, multi-level approvals, accounting, and reporting. The result was a fragmented system that was hard to navigate and difficult to scale.
Business goals
Scalable platform
Build a more solid and modular foundation able to support product evolution without multiplying complexity and rework.
Technology and security alignment
Align the platform with new technology and security standards, making it more reliable and ready for future releases.
Close the market gap
Improve competitiveness and accessibility while preserving corporate customers' daily operations.
End-to-end process
I led the design from the first research phases through handoff to the development team, migration of the first customers, and platform optimization after production launch. I involved more than 40 colleagues across different areas to define solid requirements and ensure design consistency.
Discovery
- Legacy platform audit
- Market and competitor benchmark
- Help Desk ticket analysis
Co-design
- Survey with 150 users
- Interviews and qualitative insight collection
- Usability tests on key flows
Design System
- Complete mockups and high-fidelity flows
- Design system component extension
- UX&UI guidelines
Delivery & Iteration
- Agile work and incremental release
- Post go-live feedback collection
- Continuous and incremental iterations
Final outcome
Managing complexity
- Faster access to key operations, with flows optimized for daily use.
- Complexity made readable through a clear and coherent visual hierarchy.
- A unified experience that reduces fragmentation across tools and processes.
- A scalable design system to support continuous product evolution.
- Greater operational control over roles, approvals, and activity statuses.
Lessons learned
What I learned from the project to grow as a designer and professional
Adapting to a change in method
The project moved from a waterfall setup to an agile process: this change shifted the focus from predefined solutions to continuous iterations and closer collaboration between design, development, and stakeholders.
Scaling design over time
Customer feedback analysis is driving new feature development and platform optimization. To ensure consistency and quality, I am supervising two new designers on the project.
Collaborating to build
Acting as a bridge between business and development proved essential to anticipate technical constraints, reduce rework, and translate design into solutions that are truly implementable and useful for customers.